Our support will answer you from 08:00-22:30 Monday-Sunday within one hour. On the following channels: WhatsApp, Telegram, E-Mail, Instagram, YouTube, Facebook Messenger.
How much is the shipping?
shipping within Germany is free. The shipping costs outside of Germany are listed under shipping guidelines.
How long does the delivery take?
The shipping time to Germany is 1-3 days, outside Germany see shipping guidelines . The processing time for orders placed before 11:00 a.m. we ship the same day, otherwise the next day.
Where is my order?
You will be informed of the status of your order by email, and you can also track the shipment using the tracking number.
Think it over for 60 days
With free shipping and a 60-day right of return, you can order from us conveniently and without risk. We cannot bear the costs for the return shipment. We at THOLLBECK want to make a sustainable contribution to climate protection and avoid increasing CO2 emissions unnecessarily - that's why we want to keep the number of returns as low as possible.
Faster with you.
You will receive your order within 1-3 working days with DHL. Free shipping and also on account, payable via PayPal and Co.
Frequently asked questions about the 3-in-1 bike backpack
What are the dimensions of the 3-in-1 pannier?
The THOLLBCK bike bag is approx. 29 centimeters wide, 18 centimeters deep and weighs 1450 grams. Fully unrolled, it reaches a height of 63 centimeters. In the smallest mode, it shrinks to up to 46 centimeters. Practical for short trips as hand luggage or camping.
Simply wash a damp cloth with soap.
What fits in?
Actually everything that doesn't go beyond the dimensions! Our backpack is designed for a load of up to 9 kilograms.
Is there a guarantee?
Yes! Our 60-day satisfaction guarantee includes a return policy. If your IMPULS 3-1 breaks during this time or you are simply not satisfied with it, send it back to us and get your money refunded or an exchange.
Can I exchange the pannier with backpack function?
Yes: If your model arrives damaged or you have another reason for the exchange, contact us at service(at)thollbeck.de
Which bike carrier can I attach the bag to?
On almost everyone: The fastening system for clicking in adapts to the diameter of your luggage rack. From 5 to 18 millimeters in diameter, the side pocket will therefore hold on any pole. You should only measure once in the case of particularly thick luggage racks, e-bikes with batteries and folding bikes.
What are the exact dimensions of the Big X transport bag?
The 2-in-1 bike bag weighs a total of 900 grams. The detachable pannier bag is 37 x 31 x 14 centimeters in size. You can chauffeur up to 9.5 kilograms of goods in it - with two side pockets instead of one on one, twice as much. The shopping bag even holds 51 x 31 x 20 centimeters. But you can simply fold it up so that it hardly takes up any space.
Can I exchange Big X?
Yes: If your model arrives damaged or you have another reason for the exchange,
contact us at firstname.lastname@example.org