Shipping Policy

This policy is designed to ensure that you are aware of our shipping policies and procedures. Thollbeck offers free shipping to all of Germany and no strings attached.


This means there is no minimum order size and customers across Germany get free shipping. We process the order as early as possible in order to deliver the product in the expected standard time.

shipping service provider

We only deliver with DHL


Shipping from stock:

PELA Fulfillment UG, Liebigstrasse 5, 85551 Kirchheim near Munich


Sopport time: 08:00 AM - 22:30 PM Monday - Sunday available via chat

Shipment tracking:

Once your order has been dispatched your order will be provided with a tracking number which you can use to track it until it is delivered to you.

Parcels damaged in transit:


If you find that a package is damaged in transit, if possible, please refuse the package from the courier and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.



If you change your mind before you have received your order, we may accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please see our refund policy.


processing time

The processing time is 1 day, if you order by 11:00 a.m. from Monday to Friday, the shipment will go out on the same day.

shipping time and tariffs


The delivery time for Germany is 1-3 working days,

Shipping within Germany is free of charge for you and is carried out with our logistics partner DHL.


All other countries

Shipping time to Europe 5-7 and worldwide 10-14 working days.


Shipping costs abroad:

within Europe


up to 2 kg = €13.50 from 2 kg €22.00

Belgium, Denmark, Finland, Norway France, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, Spain, Czech Republic, Austria,



up to 2 kg = €21.00 from 2 kg €25.50


United Kingdom



Australia, Israel, Japan, Canada, New Zealand, United States


Cyprus, Malaysia, Singapore, Hong Kong SAR, South Korea, United Arab Emirates

the shipping costs are €44.


Contact Information:

Phone: +491781010058


Company name : 17TERRA Limited

address; 17TERRA Limited, Limnaria 1, Westpark Village, No. 20, 8042 Paphos/Cyprus